Refund and Returns Policy

Last Updated: 2024

Thank you for choosing Flexi Prefab Spaces for your modular construction needs. We strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we’re here to help.


You have 100 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items may be exempt from returns due to hygiene or safety reasons.

To initiate a return, please contact our customer service team at to request a return authorization (RA) number. Once you receive your RA number, please securely package the item and include the RA number on the package. You will be responsible for return shipping costs unless the return is due to an error on our part.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 20 days

Please note that refunds may take some time to process and appear on your account, depending on your financial institution’s policies. If you haven’t received your refund after the specified timeframe, please contact your bank or credit card company for further assistance.


If you need to exchange an item for a different size, color, or model, please contact our customer service team to arrange for an exchange. We will process the exchange once we receive the returned item and verify its eligibility.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to resolve the problem as quickly as possible, whether through a replacement, repair, or refund.

Non-Refundable Items

Certain items are not eligible for return or refund, including:

– Customized or made-to-order products
– Clearance or discounted items
– Items that have been used, damaged, or altered
– Gift cards or promotional vouchers

Cancellation Policy

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a return or exchange as outlined in this policy.

Contact Us

If you have any questions, concerns, or inquiries about our Refund and Returns Policy, please don’t hesitate to contact our customer service team at We’re here to assist you and ensure that you have a positive experience with Flexi Prefab Spaces.

Thank you for choosing Flexi Prefab Spaces for your modular construction needs!